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Terms & Conditions

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Terms & Conditions

Terms & Conditions

LEGAL & PRIVACY

PRIVACY POLICY

For the purpose of shipping and payment, we require the following information to process an order:  name, billing address, shipping address, phone number and email (to contact you with any questions concerning your order) and credit card number with expiration date. No third party will receive your personal information e.g. your name, shipping, email, address, bank and credit information. We will not provide your information to third parties for advertising or solicitation, or any other reason. Your personal information is entirely safe with us at www.canadianwaterwarehouse.com. If you have any questions about our privacy policy, please email us at info@cwwltd.com

SECURITY

All your information will be transmitted though a secure SSL server. It will be encrypted using 128 bits of encryption. SSL is a standard communication link and no one can see your information during the online ordering process. When you click on "check out" (before you are asked for your credit card number) you will connect with our server. SSL sends your browser information that "encrypts" your order, changing all the information that you send back into a code that is secure.

COOKIES

Cookies may be used to compile statistics related to the use of this web site, or to patterns of browsing. Information collected is aggregated for reporting purposes. The use of this service assists us in measuring and improving the ease of use of our web site. These cookies are optional and may be deleted at any time without affecting your access to our site.

LEGAL DISCLAIMER 

Merchandise sold by Canadian Water Warehouse is guaranteed only to the extent of the original manufacturer’s warranty. Warranties exclude liability for labour and/or consequential damages. Repairs or alterations to merchandise shall void any and all warranties. Seller’s maximum obligation under this warranty shall be limited to a refund of purchase price or replacement of product proven to be defective. 

In no event will Canadian Water Warehouse be liable for any amount exceeding the purchase price of a product with regard to any claims related to such product this includes but is not limited to special, incidental or consequential damages. Determination of suitability of a product for uses and applications contemplated by purchaser shall be the sole responsibility of the purchaser. 

If for any reason we have a product listed with an incorrect price, Canadian Water Warehouse has the right to refuse or cancel any orders that have been placed with this incorrect price. This includes confirmed orders or if your credit card has already been charged, when your order is cancelled Canadian Water Warehouse will promptly issue a credit to your credit card account for the amount of the incorrect price. Acceptance of delivery of any product constitutes purchaser’s acceptance of the agreement and subjects the purchaser to its contents. Any purchaser from canadianwaterwarehouse.com agrees that any and all claims regarding the sale of merchandise to said purchaser shall be subject solely to the jurisdiction of the Court of the Province of Ontario.  

ORDERING POLICY 

Minimum Order is $50.00 Once an order is placed online and your VISA or MASTERCARD Online payment is approved (real time payment processing) you will receive your Order Confirmation Email, usually a few seconds after the order acceptance. 

Your order is being processed in our warehouse.  Shipping times will vary depending upon your location. 

Once your order is shipped you will receive a Shipping Notification confirming order and shipping details. 

You must inspect your shipment within 48 hours of delivery. If the products are damaged in shipping we (Canadian Water Warehouse) must contact the shipping company within 48 hours of delivery to submit a claim for damages. Canadian Water Warehouse is not responsible for any damages not reported after 48 hours of delivery. 

METHODS OF PAYMENT

We accept VISA, MASTERCARD Online. We do not send COD shipments.

SHIPPING POLICY

Minimum order of $50.00 is required. 

Once an order is placed online and your VISA or MASTERCARD Online payment is approved (real time payment processing) you will receive your Order Confirmation Email; usually a few seconds after the order acceptance. 

Your order is being processed in our warehouse.  Shipping times and costs will vary depending upon your location. 

Once your order is shipped, you will receive a Shipping Notification Email confirming order and shipping details. U.S.A. Customers, please note the duty and taxes are the responsibility of the receiver. If an incorrect mailing address is given or no one receives the package the purchaser will be responsible for all shipping and handling fees pertaining to the order. 

You must inspect your shipment within 48 hours of delivery. If the product(s) are damaged in shipping we, (Canadian Water Warehouse) must contact the shipping company within 48 hours of delivery to submit a claim for damages. Canadian Water Warehouse is not responsible for any damages not reported after 48 hours of delivery. 

Local pick up is accepted and must be arranged 24 hours in advance.

METHODS OF PAYMENT 

We accept VISA and MASTERCARD Online.

ORDER CANCELLATIONS

A 30% restocking fee will apply to all Fleck control valves, Autotrol control valves, GE Membranes, Filmtec Membranes, Harmsco housings, Stenner and Special Order Products under fair circumstances and promised delivery time.

RETURNS & EXCHANGES 

If you are not satisfied with your purchase and wish to make an exchange or return, you will need to Email info@cwwltd.com to acquire an RMA # (return merchandise authorization). Merchandise returned without an RMA will not be accepted and will be returned to the sender. We are happy to exchange the product(s) or credit the purchaser’s credit card for the merchandise returned within 30 days of the customer’s receipt of the merchandise.  We are unable to accept returns or exchanges after the 30 day time period.  Returns based on anything other than defective merchandise will be subject to the original shipping and handling costs and a restocking fee. 

It is the responsibility of the purchaser to pay for all shipping on any returns or exchanges.  Restocking, repair or replacement fees may apply. All returns must include the original invoice and be unused and unopened original packaging. Include all items and manuals originally shipped. For exchanges, please be sure to advise us as to what you require shipped in exchange for the returned item(s). 

NO REFUND WILL BE ISSUED UNTIL ALL RETURNS ARE RECEIVED AND INSPECTED 

RESTOCKING FEE 

A 20% restocking fee will apply to all items except Fleck control valves, Autotrol control valves, GE Membranes, Filmtec Membranes, Harmsco filters and Harmsco housings, Special Order Products and Whole House Systems. 

A 30% restocking fee will apply to all Special Order Products and Whole House Systems. 

A 32% restocking fee will apply to all Fleck control valves, Autotrol control valves, GE Membranes, Filmtec Membranes, Harmsco filters and Harmsco housings.

All return items must be shipped prepaid to: Canadian Water Warehouse #19 -17075 Leslie St., Newmarket, ON  L3Y 8E1 Canada.

 

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Copyright 2017 Canadian Water Warehouse Ltd. 17075 Leslie Street, Unit 19, Newmarket, ON L3Y 8E1, Canada, +1 888-556-8715.
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